Shipping Information

At Baasaa Pet Shop, we aim to deliver your pet care essentials quickly and efficiently. Here’s everything you need to know about our shipping process:

Shipping Costs

We offer competitive shipping rates within the UK. The cost of delivery depends on the size and weight of your order and your location. You can view your shipping costs at checkout before completing your purchase.

Delivery Times

• Standard Delivery: Typically arrives within 3-5 working days.
• Express Delivery: For faster shipping, we offer 1-2 working days delivery at an additional cost.

Please note that during busy periods, such as holidays, delivery times may be slightly longer.

Processing Time

Orders are processed Monday to Friday, excluding public holidays. 

Packaging

We take great care to ensure your items arrive safely and securely. All our products are packaged with care using eco-friendly materials where possible.

Lost or Damaged Items

If your order arrives damaged or is missing, please contact us within 5 working days of receiving your package. We will resolve the issue as quickly as possible.

Customer Service

If you have any questions about shipping or need assistance, please don’t hesitate to get in touch with our friendly customer support team via our contact page.